Delete account and data

From the app

1. Open Profile and the menu on your account card.
2. Select “Delete account” and confirm the request.
3. Verify your identity with Google or Apple.

The app deletes the private cloud backup, revokes provider access, and deletes the remote identity. It also creates an authenticated request to delete the subscription provider record within 30 days.

Without access to the app

Email supportkanjimind@notro.cloud from the address associated with the account you want to delete. Use “Kanji Mind account deletion request” as the subject and state whether you signed in with Google or Apple.

If you used Apple's Hide My Email, include the relay address shown on your account. We may request additional verification before processing deletion. The request will be completed within 30 days.

Data deleted and retained

Deletion includes:

• The remote identity, including name, email, and identifier.
• The private backup of progress, preferences, and favorites.
• The subscription provider record and purchase history.

Local progress remains on the device because it is not part of the account. You can remove it by clearing the app's data in the operating system or uninstalling the app. Apple and Google may retain transaction records under their own obligations and policies. Support correspondence is deleted within 30 days after completing the request unless a legal obligation requires longer retention.

Manage a subscription

Deleting the account does not stop store renewal or charges. Manage or cancel the subscription directly through:

• App Store subscriptions
• Google Play subscriptions

You do not need to wait for a subscription to end before requesting account deletion.